Customer experience

Functionality to provide agents, financial advisers and policyholders access to application status, account balances and commission payments.

iCRM to provide dashboard with widget interface, personalization, customer experience management and insurance analytics.

The annual insurance technology conference saw shifting trends, but issues from the past remain a challenge.

National Association of Insurance Commissioners affirms the need for producers in state health insurance exchanges, and the appropriateness of compensating them in several ways for their services.

Joint technology product development and launches highlight “partnership” theme at latest insurance conference.

Tablets—especially the iPad—have been an “agent of change” for the London insurance market.

Accenture survey finds younger consumers still prefer to purchase insurance through agent networks.

Adopting social media for business purposes is all the rage among journalists and analysts, but on the ground, it has yet to achieve traction in insurance.

Insurers may want to keep an eye on Google's new 'Advisor' portal, which connects consumers to all of the company's financial search engines.

On day two of the INN Newscast covering the 2011 ACORD LOMA Insurance Systems Forum, Shane McCullough, ACORD’s chief enterprise architect in charge of ACORD’s Framework initiative, shares how standards users can benefit from the Framework’s latest advancements.The INN Newscast team also takes a peek inside a couple of sessions that take a realistic look at the upside—and the downside—of emerging technologies.Finally, insurance carrier attendees identify their top technology initiatives for 2011.