Customer experience

Janelle Dziuk of USAA discusses her company’s award-winning enterprise systems project.

Network of distributors to offer strategic insurance products as part of wealth management plan for ultra-high-net worth clients.

Web-based system to enable streamlining of billing and collection processes.

Accenture survey finds that 70% of organizations are utilizing data for two or fewer areas of the business.

Insurers may be interested in learning how advisers and asset managers are utilizing social media to their advantage.

The 4% drop in April was largely due to discounts given to larger customers, reports MarketScout.

Customer experience framework promotes greater use of data and success with initiatives, Forrester reports.

Agents and advisers should be well versed in the facts and fallacies regarding disability income insurance.

The insurer announced two annuity riders with four investment options designed to minimize volatility.

Executives in the C-suite are counting on risk managers to take a more active role in integrating enterprise-wide risk management with their broader strategic goals for the organization, according to a survey results released by Marsh and the Risk Information Management Society (RIMS).