Customer experience

Facing radical changes, CIOs focus investments on agent or customer ease of doing business, business intelligence and speed to market.

What Impact is Mobility Having on Insurers?

Specialty collector vehicle insurance to cover any year, make, model.

The insurer’s new iPhone and iPod touch app uses the devices’ accelerometer to measure driver performance.

Social media may still be thought of as a separate emerging technology by insurers, but soon it will be the norm.

New Yorkers, especially those who live in New York City, are being victimized by auto insurance fraud, which industry groups say has reached crisis levels. Yesterday, insurance industry proponents of reforms were scheduled to voice their concern about the ongoing problem.

Technology should enable complete automation of underwriting to the point where getting insured is a simple plug-and-play process, but will that happen?

The effort by commercial lines underwriters to hold the line on premiums gave way under the pressure of a highly overcapitalized market in the first quarter of 2011, according to the RIMS Benchmark Survey. The survey tracked property, workers’ compensation, D&O and general liability. Administered by insight services provider Advisen Ltd., the survey results posted material decreases in average renewal premiums in three of four lines of business tracked.

Oracle is throwing some cold water on the NFC hype; says tech’s performance too slow to be workable as an instant enabler of contact-less payments.

Too many agents are self-oriented, focusing on products instead of on client needs, expert says.