Customer experience

Sonoma Risk Insurance Agency recently announced the distribution of contract litigation insurance in Illinois. The policy is underwritten by Zurich in North America, and is intended to help protect plaintiffs and defendants from having to pay their adversary’s attorneys’ fees should they lose their contract case. Arthur J. Gallagher Risk Management Services, Inc. is the preferred distributor in the state of Illinois, Sonoma Risk says.

The Independent Insurance Agents & Brokers of America (IIABA) announced the 224 independent insurance agencies that have been selected for the 2010 Best Practices Study. Agencies are selected from across the country after a nomination and vetting process.

Insurers may want to keep an eye on the success of the card issuer's new app, which allows users to post details about their purchases.

National Union Fire Insurance Co. allegedly violated Minnesota law by selling at least 1,500 "Essential Health" plans to Minnesota residents.

A difficult economy and poor customer service may encourage fraud, according to a new Accenture survey.

Pega Claims for P&C insurers is designed to enhance ease-of-use and improve service delivery.

Almost 80% of insurers are willing to outsource printing and mailing, but there are other, less drastic ways, to save money.

New report reviews solution providers as response to insurance agents’ demands for technology solutions that make it easier to do business.

Insurers should look at six key areas going forward to develop a competitive advantage.

New survey says life insurers need to provide more information about the products they offer.