Customer experience

Market pressures, increasing threats and low awareness dragging on efforts

Actuaries are the bridge between insurtech and the insurance industry.

Automated tools may seem threatening to agents but tech can improve the ways they work.

Inflation is changing the insurance industry with a new focus on telematics and increased insurance shopping for better pricing.

Digitizing helps life insurers reduce costs, expand outreach and accessibility, and inform underinsured populations.

Final installment of insights and news from ITC.

More insurance news: HUB and Ethos; POM Insurance and vipHomeLink.

Roadside assistance has an outsized effect on the customer experience.

Amica Mutual ranks highest in customer satisfaction for homeowners and Nationwide ranks highest for renters.

Income protection insurance plan geared to younger generations and remote workers.