Customer experience

CONYERS, GA and SAN MATEO, CA- ImageRight, a provider of document management and workflow solutions for insurers, and Guidewire Software, Inc., a provider of claims solutions to property and casualty insurers, today announced the immediate availability of an integrated claims processing and document management solution for the insurance industry. In addition, Guidewire has joined the ImageRight Business Alliance as a Gold Partner.

Nearly 2,700 American technology workers in 12 states will receive advanced information technology job training in the coming months in programs administered by CompTIA, the Computing Technology Industry Association, Oakbrook Terrace, Ill.CompTIA has received two grants totaling $6 million from the U.S. Department of Labor Employment & Training Administration. The H-1B Technical Skills Training Grants are intended to train U.S. workers in specialty occupations such as computer science, information technology, engineering and advanced manufacturing technology.

Although the hype surrounding offshore insurance business process outsourcing (BPO) is rising, insurers are reluctant to "go there" with their core processes. Meanwhile, the vendors have not yet proven their domain expertise. This is according to recent research conducted by Stamford, Conn.-based Gartner Inc.

The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their customers online, today released the results of its Winter 2004 Online Customer Respect Study of insurance firms that rank among the countries largest 1000 companies.

Cambridge, MD--G. Philip Feldman, CEO of technology insurance provider ISG International, announced today that the company has launched breakthrough technology on its CCBsure Web site that provides Businessowner's Property and Casualty (P&C) Liability insurance coverage to independent computer consultants, in real time, over the Internet. No insurance provider has ever offered immediate, automated P&C business insurance coverage before.

Cedar Rapids, Iowa--Fiserv, Inc. has introduced eFreedom Investment Management powered by BasisPoint, a fully integrated portfolio management and investment accounting solution that supports each step of the trading process--from order processing through trade execution, accounting, international settlement support and regulatory reporting. As trading practices become increasingly complex and global, more and more organizations need the comprehensive multi-currency, multi-basis, investment accounting capabilities found in eFreedom Investment Management to track business activity and report to regulators.

Uniondale, NY--OnlineBenefits, Inc., provider of Internet-based HR solutions, announced today that it has entered into a long-term strategic partnership with Digital Insurance to distribute Benergy as an employee communication solution for its clients.

BELLEVUE, WA - SAFLINK Corporation, a leading developer, marketer and integrator of biometric security solutions, announced today that North Carolina-based A4 Health Systems has used SAFLINK's Software Development Kit (SDK) to design and deploy a solution in its efforts to meet new security requirements in Ohio that call for dual authentication of pharmaceutical orders within the hospital setting. The first phase of the solution is scheduled for deployment to more than 500 users at Mount Carmel East, West, and St. Ann's of Columbus, Ohio.

NASHUA, N.H. -- SkillSoft PLC, a leading provider of enterprise e-learning, today announced that Humana Inc., one of the nation's largest publicly traded health benefits companies, signed a two-year agreement to license a SkillSoft multi-modal learning solution. The integrated solution encompasses more than 1,000 e-learning courses spanning a variety of IT technologies and desktop applications; 24x7, online mentoring support for IT professionals; and more than 3,000 online, unabridged Referenceware titles. With multi-modal learning, professionals can access a variety of formal and informal learning resources through a single, unified search and then select the appropriate resources based on information needs, available time, and learning preferences.

ATLANTA-- Connecture, a leading provider of integrated Web-based sales and service automation solutions for the health insurance industry, announced it has signed a national agreement with Blue Cross and Blue Shield Association (BCBSA), the association for the nation's 41 independent Blue Cross and Blue Shield health insurance Plans, which collectively insure more than 88.3 million Americans.