Customer experience

A recent study finds younger agents feel good about job security and their future economic prospects.

The carrier becomes the third insurer to partner with Amazon on its cloud-based virtual assistant device.

The self-service tool, "Kate", answers all questions relating to customers' policies by speaking to it directly.

The insurance giant adds services to its pay-per-mile and pay-as-you-drive telematics offerings.

The technology will support AMA’s current analytics strategies and complement its recent deployment of Guidewire InsuranceSuite.

The insurer will roll out Majesco's platform for its Group Membership Association Division, which serves more than 600 membership groups across North America.

The company is diversifying operations as the auto insurance industry faces disruption from driverless cars and ride-sharing services.

Insurers have set goals around the technology in an effort to simplify the customer experience and meet regulatory requirements.

The new platform grants Aflac one-click access to real-time shared information and more user flexibility.

The move follows Pacfic Life's acquisition of Gentworth Financial's technology platform in June.