Customer experience

Nabil Hachem joins the insurer from the Novartis Institute for BioMedical Research.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.