Customer experience

Casey Decker will manage all of FBL's IT efforts and its affiliated insurance companies.

Michael Lewis has also worked at Bank of America and Lloyds.

Pedram Afshar has also worked at Capital One and American Century Investments

NFFG's new site allows customers to research, compare and buy life coverage on their phones.

The app aids property owners in building stronger homes to protect against severe weather and natural disasters.

The insurer appoints its first global head of M&A from AIG to lead investment efforts.

Emerging technologies and a renewed interest in long-term care are fueling innovation in the insurance industry, according to Aite Group.

After a five-year high, a recently released J.D. Power study finds overall satisfaction with auto insurers has significantly dropped.

One major carrier, however, was not satisfied with one of the operational guidelines.

A new wave of insurance startups is taking aim at the life insurance customer experience and benefits administration.