Customer experience

Insurers might rethink their digital strategy based on desired outcome, because like it or not, a growing number of customers are leading the charge for digital alternatives.

The carriers, along with several vendors and industry groups, are supporting the 'Insurance Digital Revolution.'

Intelledox's adaptive engagement platform will improve customer experience and eliminate the insurer's manual processes.

The specialty insurer will also receive Guidewire’s policy admin and rating systems, as part of the agreement.

The P&C insurer expands its relationship with the software provider, following deployment of ClaimCenter in September.

The U.S P&C insurer has entered a long-term distribution agreement with Chinese retailer Suning.

Customer-centricity matters more than any other strategic imperative, based on a Forrester global survey of more than 250 insurance business decision-makers.

The life insurer begins its multi-phase tech infrastructure revamp project with Sapiens ALIS.

The selection is part of the China-based insurer's claims business transformation initiative, aimed towards a greater customer experience.

Businesses must demand the makers of technologies apply the same techniques and approaches that enable the development of high quality, high reliability mission critical systems, rather than focus so much on the next set of new bells and whistles.