Customer experience

Sapiens will also provide the UK insurer with its agent/client portal and content management technology as part of the agreement.

Valen’s Predict and Manage applications assess individual policy risk, automate pricing decisions and provide indicators of overall performance.

For many people, social media intelligence consists in screening social networks to get data that can complement internal data to make a better business decision. This definition is too succinct.

20th century tactics won’t work in the 21st century for our industry any more than they do in elections.

With the move, the P&C insurer aims to improve its overall billing and customer experience.

Sapiens Reinsurance will run much of the insurer's core functions.

Guidewire's BillingCenter is set to replace three of the insurer's legacy billing systems.

New research shows insurers still covet technology pros, but are also finding them too difficult to hire.

The deal marks the second purchase for the insurance software provider in the past 12 months.

In a Q&A, MassMutual VP of data science Sears Merritt talks about how the company's data science lab is tapping into data sources new and old to build business-changing models.