Distribution

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum

Chubb, WTW and Westfield executives emphasize the importance of testing systems and validating information.

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

Many insurance agents are planning to increase their use of AI but many aren't using it yet, according to the Association for Independent Insurance Agents Agents Council for Technology tech trends report.

Despite growing adoption, research shows that agents and brokers struggle to integrate AI into their daily workflows.

The combination of an AI tool with a human makes it easier to obtain accurate quotes, identify coverage gaps and share documentation between parties.

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

John Chu, CEO and founder of Bamboo Insurance, discussed the company's growth and planned expansion, and how that is supported by artificial intelligence.

Younger workers are approaching their careers differently and flexibility, earning potential, plus work-life balance matter more.

Three common mistakes agents make and how to avoid them.