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UK consumers have learned that their loyalty is usually rewarded with a hike in premiums.

Coinciding with International Women’s Day, the board’s launch spotlights the Women in Insurance Leadership Forum, a unique online community dedicated to the personal and professional growth of women in insurance.

The new solution suite is designed to ease business process automation and integration, and offers a rich user interface framework.

Technology ease of use is critical to P&C agents’ success, yet there is a gap between what agents want and what carriers currently offer, notes a new report.

Craig Beattie and Karen Monks join Celent as insurance analysts.

Smartphone apps may be key as a multi-channel communication strategy in the future.

Solution used to reach Progressive’s goal to offer online-only insurance in Australia.

Leveraging existing assets and getting privacy concerns right the first time are two important lessons insurers can learn.

A Watermark Consulting study finds definite positive impact in customer-focused business strategies.

By opening channels for customer interaction, USAA shows that it's keeping customer care front and center.