Distribution

Insurers’ recent partnerships indicates a faster move to digital. What’s next?

Blue Cross & Blue Shield of Illinois, a subsidiary of Health Care Service Corp. and the state’s largest insurer, signed up 92 percent of all 217,500 enrollees between October and mid-April.

Bill recognizes some consumers may need or want to buy health insurance off the exchange without having had a special qualifying event.

The state is considering defaulting to HealthCare.gov, even as it pours millions of dollars into a last-ditch attempt to fix its dysfunctional HIX.

In today's competitive marketplace, insurers must be able to measure what's working and what isn’t with their mobile engagements.

When prices are relatively the same, the differentiator is now customer experience.

The increase in time being spent interacting online via social media channels represents one of the greatest new business opportunities of all time. But for the insurance industry, it may represent one its greatest challenges.

The U.S. Department of Health and Human Services will also hire a chief executive officer and chief technology officer for the insurance exchanges.

Satisfaction highest among 'Loyal Advice Seekers;' Auto-Owners, State Farm and The Hartford lead the pack, J.D. Power says.

Most had been without coverage for at least two years and 72 percent decided to buy health insurance because of the Affordable Care Act, according to Kaiser Family Foundation.