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Customers want instant and seamless digital experiences with personalized assistance, particularly from the insurance industry.

While Life Insurance Awareness Month in September offers an opportunity for promotion, a year-round campaign would fill coverage gaps.

Trinidad Navarro, insurance commissioner of Delaware, urged the National Association of Insurance Commissioners to continue developing a nationwide platform where insurance consumers can look up disciplinary and regulatory actions against agents.

Carriers must be innovative when creating and personalizing services for the next generation of policyholders.

Lifelike deepfakes are costing carriers money and changing how they identify fraudulent claims and policyholders.

The models at the time overestimated the strength of the levees. They also underestimated the exposure of commercial properties.

In facing an impending talent gap, agencies need to make the industry more enticing by teaching the next generation to adopt a consultative role.

AIG names chief digital officer; FM names CIO, plus more insurance news

Part two of Digital Insurance conversation with Amanda Turcotte, senior vice president and chief actuary at Amalgamated Life Insurance Company, on AI and data issues for actuaries.

Digital Insurance spoke with Amanda Turcotte, senior vice president and chief actuary at Amalgamated Life Insurance Company, who has served in executive roles with several carriers and an insurtech startup, about advances in insurance actuary technology.