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The insurer of corporate boards and high-end homes declined after first-quarter profit fell 32 percent, missing analysts’ estimates, on claims from winter weather in the United States.

Alexis Faber will be responsible for strategic direction and executive risks for North America, Willis says.

Analytics solutions are intended not only to support a set of predefined reports, extracts and queries, but also should present a coherent view of information for analysis.

Price comparisons, ratings and reviews are now “old school,” according to Forrester Research, and armed with digital tools, consumers are filling many legacy insurance roles.

InsuranceSuite is intended to help the multiline insurer streamline core systems and improve the agent experience.

LifePRO is a strategic policy administration platform for the consolidation and processing of life, annuity and Medicare Supplement products.

Insurers increase focus on improving customer satisfaction and retention through more effective claims processing, according to recent survey.

Organizations should seek to innovate by combining the best from inside and outside the organization.

Insurers know that growth in revenues, profits and market share is dependent on their ability to attract and retain customers. In a highly competitive arena this means taking customers from competitors in the mature markets, and getting on top of the hill first in the emerging markets. They know that consumers are more informed, have access to more powerful devices, are more connected and can make formal and informal comparisons of products and services. They are therefore more demanding than consumers of the past. Insurers also know that customers will pay for value. Leading global insurers know how to create differentiating, lifetime value-adding propositions. In most cases, what separates the leaders from the rest of insurers is that the leaders have already shifted from being inwardly-focused to being customer-focused. They have engaged in some form of transformational thinking. (For a good definition of transformational thinking vs. legacy thinking, see my first blog.)

Even if the technology doesn’t immediately attract consumers, insurers offering such programs are establishing robust data sets, underwriting methods and laying the foundation for more positive customer interactions, Deloitte says.