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Leading companies have poured $13.4 million into defeating a ballot initiative that would give California regulators the power to reject increases in health policy premiums.

A survey finds that mobile devices may soon dominate computing in financial services organizations.

Change in insurance is slow, but the race toward modernization has begun.

Harleysville VP says the expanding scope and reach of data is changing the way insurers succeed or fail in the marketplace, yet many are not getting the message.

New features are designed to enable insurers to introduce products to the market more quickly, efficiently and reliably.

Customer experience management, unlike customer relationship management, offers measurable return on investment, as well as many opportunities for process improvements.

Underwriting Workbench is designed to speed group underwriting and product development.

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

To satisfy increasingly sophisticated customer expectations, insurers must first rethink the business from the outside in, replace or modernize their technologies and continuously measure their progress.

Carriers increasingly are confronted with the inherent limitations of legacy platforms as they redefine their go-to-market strategies.