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Frank Baron, formerly of AIG and Reliance National, will succeed Roger Brunner.

Don Desiderato becomes responsible for investment operations and warehouse platforms; Cara-Anne Gagliano, Thomas Hendry join New York Life as senior executives.

Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.

Form factor and flexibility are what computer users want.

Capgemini report finds internet/mobile channels have great potential to make customers happier, which may come at the expense of agents.

Hurricane losses could average $10 billion every four years.

Generation Y consumers present a unique and fast-moving target for insurers; catching them may require real-time insights and even faster, more agile systems.

The move to new and unfamiliar markets is opening up insurers to risks about which they have virtually no data.

Temkin Group, a customer experience research and consulting firm, asked 10,000 U.S. consumers to rate their customer experiences on a scale of 1-to-7, in terms of being functional, accessible and emotional. Temkin limited the analysis to 246 companies, each of which included responses from 100 or more consumers. USAA was the top-ranked P&C insurer, and TriCare was the top-ranked health plan.

Expansion is expected to create hundreds of jobs across the state.