The Latest

Barbara Luck will report to Ken Riegler, president of XL Group’s North American Casualty unit.

Many insurers currently don’t offer self-service Websites to support customers, but that will change by the end of 2013, according to the phase 1 results of iPipline’s “Surveying Customer Servicing in Life Insurance: Insights into carriers’ operational tasks, priorities and technologies.”

Nina, the new customer service virtual assistant from Nuance, is designed to understand what is said and who is saying it.

This month’s MarketScout report cites a stable personal lines market with a composite rate growth of 2 percent for August, while composite commercial P&C rates were also noted as steady at four percent.

Upgrading claims systems is a high priority, ranking among the top three projects for 41 percent of large property/casualty carriers and 23 percent of midsize carriers, according to “Novarica Market Navigator: US Property/Casualty Claims Solutions 2012.” This year, insurers will select between 65 and 75 new systems, compared with 50 to 60 claims systems last year.

Insurers’ recent SEC filings indicate the Consumer Financial Protection Bureau is continuing its investigation into whether mortgage insurers are complying with federal real-estate law.

A new survey from CompTIA finds more than three out of five companies are adding new types of skillsets to their IT departments to keep up with growing cloud requirements.

Updating underwriting processes is top-of-mind for P&C insurers, and underwriting workstations hold the keys to many of the advanced practices those insurers are hoping for.

The technology challenges business models by potentially eroding premiums and profits, but also offers an opportunity for differentiation in a market historically driven by price.

Job numbers in all IT sectors grow as CIOs look to turn temporary positions into openings for full-time IT professionals.