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Technology, underwriting and claims remain the top needed roles for the insurance industry, according to the Jacobson Group and Aon's Semi-Annual U.S. Insurance Labor Market Study.

New York's Arrow Financial and Pennsylvania's First Commonwealth Financial were seeing their insurance revenue grow before they announced agency purchases this week. Prior to 2025, banks were shedding their insurance agencies.

With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.

Insurers serving the growing microbusiness market must understand how digital risks to this segment are evolving and adapt accordingly.

Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product manager at Foxit.

Insurance employees are less willing to trust AI decisions they cannot understand, according to a new SAS study.

The middle of a catastrophe is not the time to discover gaps in a disbursement process. Carriers should understand the complete path from claim approval to usable funds before claim volumes spike.

Cyber policies must keep pace with a surge in incidents fueled by AI, as well a growing trend toward account takeovers.

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate decisions and lower costs.

Even when AI is accurate enough to act on its own, customers and regulators will challenge the results. Insurers must be able to defend these decisions.