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Claims solutions from Accenture and Guidewireare deemed best in class for technology, functionality and customer service.

The insurer has announced that, among others, Clifford Jack, EVP and head of retail, will leave at the end of year.

By leveraging a managed SaaS solution, the global insurer gains greater flexibility across both its internal and customer-facing processes.

J.D. Power and RIMS report that large business commercial insurance customers are most satisfied when insurers and brokers deliver on customer service, price and claims.

The near failure in 2008 of American International Group Inc., which required a $182.3 billion bailout, highlighted the risks of insurers.

Digital competition may dictate a new organizational architecture in which emerging digital processes coexist with traditional ones.

Even in technology, good things may take time.

A timeline of an iconic insurance brand.

Minority of consumers and administrators think the system is on the right track.

The West Des Moines, Iowa-based buyer, which was founded in 1893, is counting on more demand as farm production expands to meet the needs of a growing population.