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Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the skill sets that forward-thinking insurers need to recruit and cultivate to respond to the changing environment and capitalize on emerging opportunities.This is the first of a two part series.
November 12
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To keep subsidies intact, Delaware officials are contemplating a technical work-around, while Illinois outgoing governor is seeking to push through a legislative fix in the final months of his term.
November 11 -
As larger number of consumers become willing to share their personal data, opportunities open up for insurers.
November 11
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The P&C insurer also has modernized its claims practices, enhancing overall customer service, claims response and expenses management.
November 11 -
Unless you have the means and motivation to buy a new car every year, your newest car is quickly about to become an older car.
November 10
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The P&C insurer is modernizing its claims practices, enhancing overall customer service, claims response and expenses management.
November 10 -
Our industry is evolving and implementing new innovations, particularly focusing on the customer experience, including the web and mobile.
November 10
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The fate of the subsidies may end up in the hands of governors and state legislatures, some of which have just changed parties
November 10 -
Paulson reportedly ended his investment by Sept. 30; Genworth has declined 40 percent since reporting a third-quarter loss of $844 million on November 5.
November 10 -
Donna Peeples was named a 2014 Women in Insurance Leadership winner.
November 10
