Technology News from Digital Insurance

The most common mistake is treating AI governance as a documentation exercise that happens after deployment, rather than a requirement built into the system from the start.

AI coding tools are putting insurtechs on the spot to change their value proposition; meanwhile, many consumers find that AI tools are making them more comfortable talking to agents. 

The enthusiasm around agentic AI in reserving isn't wrong but ahead of the infrastructure required.

Matthew Madsen of Accenture recommends that insurance company leaders get more "hands-on" with AI and get staffs more fluent with AI.

Five insurtech CEOs share the advice they would give to their counterparts or themselves five years ago.

AI may improve the view from the driver's seat, but it should not occupy that seat, writes Marc Jeffreys, general manager of Health for Gradient AI.

Agents can't be in constant contact with every client. AI can help them flag important coverage gaps, writes Jackson Fregeau, the CEO and co-founder of Quandri.

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

With AI creating hidden risks that insurers must account for, some insurers leave these up to existing policies, others explicitly affirm they will cover AI risks, and a third set is excluding them.

Technology will enhance agents' abilities to serve clients, according to insurance risk expert Robert Hartwig of the University of South Carolina.

The build-versus-buy conversation is shifting hard toward build, and insurtechs must adapt to this change, according to Eoghan Scully, applied AI architect at Anthropic.

Clear policies, training, supervision and reporting routes are essential as smart glasses become more common.

State insurance commissioners developing AI systems evaluation tool expect disclosures about claims operations, oversight and more, according to representatives of an industry group who attended a NAIC conference.

With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.

Insurers serving the growing microbusiness market must understand how digital risks to this segment are evolving and adapt accordingly.

Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product manager at Foxit.

Cyber policies must keep pace with a surge in incidents fueled by AI, as well a growing trend toward account takeovers.

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate decisions and lower costs.

Even when AI is accurate enough to act on its own, customers and regulators will challenge the results. Insurers must be able to defend these decisions.

AI models are now reliable enough to automate most decisions that define performance in insurance, writes Taktile CEO Maik Taro Wehmeyer.