Technology News from Digital Insurance

When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.

Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.

Digital Insurance spoke with Greg Chandler, executive VP for IT at the insurer, which specializes in workplace benefits, about how the company began implementing AI, how its use of AI has evolved, and what's next.

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.

Insurance companies need more reliable, bottom-up data and more strategic technology partnerships.

AI holds enormous potential for small businesses, providing tools that can empower them to do more with less.

The industry's use of the technology is moving on from extracting insights from data, toward supporting or making underwriting and operational decisions, Datos Insights analysts say.

KPMG survey of insurance executives finds confidence in the industry's growth, seeing a need for technology advances and upskilling their workforces.

Emerging AI capabilities give agencies a clearer, more dynamic view of their entire book of business including underwriting, renewal and service workflows

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner.

A collection of stories related to artificial intelligence and its impact on the insurance industry from 2025.

The insurance industry must discard outdated models and embrace new skillsets to survive.

Joe Zuk, operating partner at Altamont Capital Partners, spoke to Digital Insurance about how insurers should apply AI to managing data for underwriting, and to analyzing events.

Digital Insurance contacted insurance professionals to comment on predictions for 2026 on various topics.

AI is transforming underwriting and helping to automate different aspects while improving the customer and agent experience.

The Hartford is opening a technology hub in Columbus, Ohio.

The most impactful data today is clean, structured, operational data collected across the entire policy lifecycle.

Traditional factors like artificial intelligence, cybersecurity and business interruption highlight what's on business executives' risk radar in 2026.

AI impersonation fraud and attempts involving deepfakes have surged by more than 2100% over the last three years.

Used correctly, AI can help insurers move faster, identify risk more accurately, and reduce costs without replacing human expertise.