Technology News from Digital Insurance

In many cases, the tools used in insurance are not fully autonomous agents that make decisions independently — and for good reason.

Investors debate whether AI will empower brokers, or enable new competitors to challenge traditional distribution models, according to PwC's 2026 midyear outlook.

The life insurance company, which is also parent to John Hancock Life Insurance, is one-third of the way to its goal of $1 billion in value by the end of 2027.

When a new claim enters the system, a race against time begins.

Consumers still see value in AI, but are wary of how it's used, according to a Smart Communications report.

As insurance M&A grows, duplicating functions in combined companies, private-equity firms invest in AI insurtech that changes carriers' structures and product distribution, KPMG experts said.

AI is evolving from an attractive innovation into something much closer to an operational necessity.

Criminal groups are using AI to assist in their attacks, overcoming companies' technological defenses, according to Travelers' Q1 2026 Cyber Threat Report.

The specialty insurer favors applying AI to tightly-defined tasks rather than broad application of agentic AI technology.

Cyber incidents, economic pressures and AI emerged as top concerns, according to a survey from The Insurance Information Institute (Triple-I) and Munich Re.

Moving the fastest or spending the most does not guarantee real progress with AI.

Artificial intelligence is changing how consumers shop for policies, how insurers handle claims and more. But don't push humans out of key decisions.

Celebrities trademark their own likenesses, calling attention to the commercial risks of deepfakes, and how insurers could write coverage.

If insurers can use AI to build a property file, policyholders should have the right to know what is in that file when it affects premium, eligibility, renewal or coverage.

Nearly half, 48%, of customers purchase auto policies digitally, according to the 2026 U.S. Insurance Shopping Study.

Problems will arise without good governance in place to guide AI adoption.

Three of the five candidates for Oklahoma's next insurance commissioner discussed the benefits and dangers of AI for the industry, and how it would figure in their plans if elected.

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Carriers are adopting AI to improve underwriting, pricing and risk selection, but most models still rely on static data collected at a single moment in time.

Dashcams and other in-cab technologies are giving companies the tools they need to assess driver behavior.