Technology News from Digital Insurance

Entrepreneurs report a high level of trust when using an AI chatbot or search tool to look up options related to business insurance, according to an ERGO NEXT survey.

The insurer highlighted AI as underlying the many factors that fueled its financial performance for the first half of 2026.

A wave of new AI-enabled frameworks for marketing mix modelling are becoming the new standard among forward looking marketing leaders, writes Karl Canty, partner at Artefact.

When multiple data sources disagree, AI can be a "tie breaker" to correct discrepancies in property information, according to insurance data experts.

Danielle Lutkus, principal consultant at Capco, shared insights about how claims, underwriting and fraud teams are responding to AI-driven fraud.

Despite AI-driven productivity gains, 77% of financial services firms say that AI investments don't deliver a measurable return.

When AI can make false evidence look real, insurers can struggle to know who to trust, writes Tom Rasmussen, vice president of product for claims at Carpe.

One in four malicious breaches are AI-enabled and cost $6 million on average. Insurance companies are a top target, and also bear the cost of claims.

The tasks that fill BPO delivery centers sit squarely inside what agentic AI systems handle today, writes Martin Henley, CEO of mea Platform.

Experts examine how to adapt to a shifting hurricane forecast, AI's impact on natural resources, and how to improve underwriting and cybersecurity.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.

The insurtech's co-founder also warns against confusing novelty with value. "Insurance buyers do not need more technology for technology's sake."

"Solve a problem the industry actually has — and prove people will buy the answer, before you fall in love with building it," Henley says in his advice to other insurtechs.

The property-and-casualty insurance industry is undergoing a major digital transformation with the rise of generative artificial intelligence, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

The rise in infostealer malware and increasingly sophisticated phishing campaigns is compounding the problem for insurers.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Insurance companies are sharing their AI success stories with a focus on specific niches: controlling churn, fielding customer calls, slashing underwriting time and more. But even the biggest proponents of AI know it has limits.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

With rising climate peril severity and frequency, insurance risk data providers point to the technology's improved capability for processing visual information.

Virtual and mixed reality still have value for internal use and customer experience, even if other industries are moving on, writes Mark Klein, Chief Digital Officer at ERGO Group AG.