Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

The insurance company's AI investments show early success, but underwriters own the final decision, CEO Christopher Swift said on an earnings call.

As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.

Dinah Sykes, running unopposed for insurance commissioner in the state's Democratic primary, discusses the need for guardrails as insurers expand their use of AI.

Travelers made a major bet on AI when it committed to developing its own in-house large language model, TravelersLLM. CTO Mojgan Lefebvre discusses how the company determines the technology's success.

Chubb, WTW and Westfield executives emphasize the importance of testing systems and validating information.

The insurer highlighted AI-driven gains in claims processing and underwriting during the second quarter.

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

AB 311 would give auto insurers more tools to evaluate risks to cover, but critics say it's unclear on how AI can be used.

The health giant, in the midst of a $3 billion investment in AI through 2027, says the technology is now involved in nearly every provider and consumer interaction.

Many people in insurance want AI, but they're having a hard time using it effectively in the workplace.

Many insurance agents are planning to increase their use of AI but many aren't using it yet, according to the Association for Independent Insurance Agents Agents Council for Technology tech trends report.