Hartford, Conn. - Aetna Inc. is offering an interactive voice response (IVR) system called Voice2Form to enable members with both Aetna disability and medical insurance to provide consent to participate in the insurer's Integrated Health and Disability (IHD) program. Aetna's integrated informatics studies show that the IHD program may reduce short-term disability durations by as much as 10.7% or 5.6 days per claim.

"With the Voice2Form method, we receive members' consent in real time and can begin appropriate medical management referrals and care plan coordination immediately," says Caren Kittredge, head of Disability Product. "This is important because we can provide better service and help the employee return to health and return to work as soon as it is medically safe to do so."

The consent method is being used by Aetna Disability and is used by members filing a disability claim through telephonic intake. More than 90% of those filing a claim by phone authorized consent for participation in the IHD program via the Voice2Form system, the company reports.

By accessing an online electronic consent form on Aetna Navigator, Aetna's member Web site, members can complete and submit an electronic signature in real time and print a copy of the form for their records.

Source: Business Wire

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