Allstate has announced a new partnership with GPS navigation provider Waze to offer roadside assistance to drivers via its Good Hands Service.

As part of the agreement, Waze will work with Allstate Roadside Services to connect policyholders to the insurer and make requesting help easier through its mobile app. Drivers do not need to be an Allstate customer to use the program, according to the company. A pay-per-use option is available to those customers without policies in need of towing, tire changes or jump starts to a vehicle battery. Once aid is requested, users can track the location of Allstate personnel en route.

An automobile driver uses Waze's map software displayed on Apple iPhone.
An automobile driver uses Waze's map software displayed on Apple iPhone. Bloomberg

"Working with Waze and being the exclusive roadside provider for its community of drivers aligns perfectly with our innovation and technological advances in the roadside assistance and rescue space," said Pam Dufour, president of Allstate Roadside Services, in a statement. "We're able to offer a fully digital product, supported by a crowdsourced group of service providers that is unique in the industry.”

Also see: Allstate subsidiary partners with telematics provider on roadside service

Melissa King, a Waze senior account executive, added, "Waze is a community-driven app leverages the power of crowdsourced data to support drivers in times of need and distress. It is our goal to get everyone to their destination safely.”

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