A verse from Lou Reed's "New Sensations" has been stuck in my head, and not just because the legendary rocker recently died. In the song, Reed describes a cross-country motorcycle trip that becomes a metaphor for taking control of one's destiny. An acknowledgement of life's difficulties and one's weaknesses, followed by recognition of the importance of striving and acceptance, and the freedom that comes from rejecting negative expectations — especially one's own — plays out though the song.

While few would consider "Uncle Lou" an IT expert or management guru, the same ideas can be applied here. It's easy enough to tell what is wrong: broadly, the imperative to update legacy systems and become more easy to do business with, internally and externally, leveraging technology.

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