Seattle - Envision Telephony Inc., a provider of contact center software, has named Blue Cross of Idaho among the winners of its 2006 Envision Excellence Awards. Other winners include ShopNBC, Staples and Wachovia.The awards honor companies using Envision's solutions that have transformed their businesses and improved the quality and delivery of business performance required to deliver exceptional customer service from agents' desktops to enterprise decision-makers.
Blue Cross of Idaho received the Workforce Management Award for demonstrating excellence in scheduling, forecasting and managing their workforce to improve the efficiency and effectiveness of their contact center with an Envision solution.
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