Seattle - Envision Telephony Inc., a provider of contact center software, has named Blue Cross of Idaho among the winners of its 2006 Envision Excellence Awards. Other winners include ShopNBC, Staples and Wachovia.The awards honor companies using Envision's solutions that have transformed their businesses and improved the quality and delivery of business performance required to deliver exceptional customer service from agents' desktops to enterprise decision-makers.
Blue Cross of Idaho received the Workforce Management Award for demonstrating excellence in scheduling, forecasting and managing their workforce to improve the efficiency and effectiveness of their contact center with an Envision solution.
"We are very pleased to announce the winners of the first Envision Excellence Awards," says Rodney Kuhn, CEO, Envision. "All four of these companies are at the forefront of their industries, having implemented industry-leading 'best practices' and have received a significant return-on-investment. These companies have embraced our vision of delivering the voice of the customer to help them better align people, processes and technology and thereby delivering legendary customer service through improved agent effectiveness, contact center performance and enterprise performance."
Source: Envision Telephony Inc.
