Clements Worldwide, provider of international car, property, term life, health, specialty and high-risk coverages for expatriates and international organizations, has deployed a direct-to-consumer portal using ISCS’ SurePower Innovation. The insurer completed the implementation of the policy, billing, claims and underwriting components of SurePower Innovation last year.
Clements recognized the need for self-service functionality for global clients, ISCS said, and decided to enhance its implementation of SurePower Innovation. The portal functionality is intended to bring self-service capabilities to Clements' personal auto and personal property lines by enabling quoting, applying, paying and full policy fulfillment at the point-of-sale, according to the vendor.
"Our clients are now able to do complete policy fulfillment online, thereby meeting increased expectations and delivering policy documents at the point-of-sale," said Ken Mitchel, director of IT for Clements. "This results in happy clients and also increased operational efficiencies, as business that used to be manually processed is done online."
The implementation accessed pre-built integration points and the process more efficient and effective, no business interruption, ISCS said. The portal is designed to offer clients the ability to report and track claims, request policy changes, make payments and view policy documents without agent, company intervention or waiting times. Clements expects the self-service functionality will decrease demand for customer service resources, improve customer retention due to higher satisfaction levels, increase sales and boost productivity, ISCS said.
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