CNA has added Caroline King as SVP of business strategy, technology and operations. She reports to J. Merten, EVP of technology and operations, who was appointed in January.

King, working jointly with the leaders of IT, worldwide operations and procurement, will focus on CNA's technology, operations and vendor management.

"Caroline is extremely skilled and highly regarded for her strategic vision," Merten said. "One of our top priorities is to better understand how CNA's Information Technology and Operations areas can accelerate the services we provide to our customers, agents and brokers, and employees. I'm confident Caroline will advance our efforts to optimize these areas."

King last was SVP of global operations at Chubb. Prior to that role, King held various leadership roles in global strategy and consulting at AIG and Deloitte.

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