COPIC Insurance Company has selected Intelledox Infiniti’s platform to build an online policy renewal system as part of its ongoing IT digital strategy.

Intelledox’s technology is said to more effectively streamline the application process for COPIC, ensuring a faster application completion time, better customer satisfaction and improved automation, the company said. In order to reduce manual processes, Intelledox will also add a new intuitive online interview for returning customers looking to renew their policy.

"Unparalleled customer service is at the heart of everything we do,” said Tom Koenig, COPIC’s vice president of IT. “We want to deliver a superior service and make it easy for people to interact with our brand. Intelledox's' scalable technology platform will help us improve our customer services as we continue to grow and help us provide our insureds with an enhanced experience."

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