Price is important to European, Middle Eastern and African insurers selecting an IT service vendor. However, becoming increasingly important is the growing sophistication of IT service relationships, with goals such as flexible capacity, access to new skill sets, and strategic IT advice allowing insurers to tackle long-term projects that would have otherwise been out of reach, according to recent research from Celent.
“IT Services Vendors Solutions Spectrum,” Europe, the Middle East and Africa Version, 2010 contains 28 profiles of vendors with a focus on European presence. Celent has categorized the key services provided by vendors as:
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