CSC has expanded its business process transformation software and services to include the global P&C/general insurance market. At the heart of the offering is AWD, a business process management system built by DST Technologies Inc. and deployed by CSC at more than 120 insurance firms around the world, according to the provider.
CSC says that, with its comprehensive, pre-built functionality, AWD enables carriers to streamline and automate end-to-end business processes, including work, people and systems, to lower operational expenses and deliver improved service. As a single-platform for imaging, workflow and real-time metrics across the enterprise, it drives efficiency and helps the user to reduce processing errors, providing a central repository for all work in progress and an employee skills inventory, all designed to ensure that the highest priority work is handled by the right person.
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