Pedestrians are seen reflected in the window of a Desjardins Group building in Toronto, Ontario, Canada, on Friday, May 19, 2017. Ontario is easing rules for its pension funds as years of low interest rates, poor equity returns and a looming retiree glut pressure companies. Photographer: Brent Lewin/Bloomberg
Brent Lewin/Bloomberg
Desjardins General Insurance Group has selected EIS Group’s digital distribution platform, CustomerCore DXP, to create self-service capabilities for customers and agents, the companies announced.
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The new omni-channel software complements Desjardins earlier selection of EIS’ core suite in January 2016. DXP enables the Canadian P&C insurer’s policyholders to receive quotes, buy and manage policies online as well as check open claims, according to the vendor.
Desjardins will additionally leverage DXP’s ability to combine core transactions, services and data from EIS core platform, via APIs, to support users after the modernization is complete.
An underwriter needs to understand where the limits sit, who owns the outcome, how quickly a person can intervene and whether the company can reconstruct what happened after something goes wrong.
The coverage, which experts say will not completely replace standard commercial insurance, centers on definable characteristics from service-level agreements between owners and tenants.
The 160-year-old company is focused on ROI to keep it grounded, but does not see this journey as having an endpoint, according to Bill Pappas, head of global tech and operations at MetLife.