Boston — E-signature adoption is picking up steam, although this transition has taken much longer than initially expected, according to a new report, "An E-Signature Update for US Insurers" from Celent LLC, a Boston-based financial research and consulting firm.

However, in a previous Celent survey, 62% of respondents said their companies were not using any form of e-signatures in their dealings with customers or agents. By line of business, 59% of commercial lines P&C respondents, 75% of personal lines P&C respondents, and 47% of life and health respondents said they were not using any form of e-signatures in their dealings with customers or agents.

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