Claims Resolution Management Corp., a Fairfax, Va.-based firm specializing in claims resolution, reports that users of e-Claims, an interactive, Web-based claims filing, processing and payment system for trusts, law firms and companies handling asbestos and other toxic torts, have achieved a 95.86% accuracy rate. Of the nearly 8,500 asbestos claims CRMC audited, less than 350 required modifications. E-Claims works by analyzing responses by certified users to questions regarding a claim and its supporting documents, comparing the claim to pre-established medical and exposure criteria, and assigning the highest categorization for which the claim is eligible. If medical submissions are required, the request is posted to a law firm-specific message board for review. As soon as the additional information is received, the offer is completed. Users can either accept or reject the offer. The company's Web site is www.claimsres.com.
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When a new claim enters the system, a race against time begins.
June 18
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
June 18 -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
Edge




