In an effort to enhance the services offered to its client and independent broker partners and process claims faster and more efficiently, Canadian specialty insurer
With the new system, Frank Cowan Company expects to reduce claims cycle times, improve data analytics and reporting capabilities and readily make system changes to meet changing business and technical requirements.
“Claims management is complex,” said Derek Sarluis, VP, Claims, Frank Cowan Company. “Having immediate access to more advanced tracking and reporting tools will assist Frank Cowan Company in proactively moving claims to resolution resulting in enhanced customer service. Improved visibility into our claims-handling operations will also enable us to better flag and act on the early warning signs that indicate when a claim may be veering from an acceptable resolution path.”
