GuideOne launches data-driven agent portal

GuideOne, a small business insurance company, has launched a new data system to help agents be faster and more effective.

The provider of products designed for churches, schools, home care providers, and nonprofit organizations says the new agent portal can will quote and process business-owner policies within 10 minutes. The company’s goal is to expand its client base in the small commercial space.

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Green LED lights and rows of fibre optic cables are seen feeding into a computer server inside a comms room at an office in London, U.K., on Tuesday, Dec. 23, 2014. Vodafone Group Plc will ask telecommunications regulator Ofcom to guarantee that U.K. wireless carriers, which rely on BT's fiber network to transmit voice and data traffic across the country, are treated fairly when BT sets prices and connects their broadcasting towers. Photographer: Simon Dawson/Bloomberg

The new portal “will allow agents to quote and inform consumers in a new effective minimized way” says Dave Beving, GuideOne’s Director of Application Development and Enterprise Architecture.

GuideOne works with with MuleSoft on the data integration and AppDynamics for performance management. After going live with the new portal in six states in November 2018, “The new process technical and pricing improvements built a stronger agent enthusiasm,” Beving adds.

The reminding states are expected to see the update sooner than later. GuideOne will also pilot a live chat after the national launch to provide instant-messaging support for additional agent convenience.

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