Thunderhead says that prior to using NOW, Guild relied on a number of disparate legacy systems to maintain customer communications across its different brands. Thunderhead says NOW will enable Guild to centralize corporate identities and customer information to simplify the process of creating documents and policies, while improving the usability of documents for its customers.
Guild chose NOW, says Thunderhead, because of its user-led system that enables Guild’s business users to build and run the system without taxing the resources of their IT departments. The company also chose NOW for its seamless integration with their new claims solution,
