The Hartford Steam Boiler Inspection and Insurance Co., an engineering and technical risk insurer has selected Guidewire ClaimCenter as its new platform for claims management. Guidewire Software Inc. is a company offering software products to P&C insurers.

ClaimCenter’s business rules enable claims organizations to define, enforce and refine their preferred claim-handling practices. ClaimCenter is designed to improve speed and accuracy, reduce loss-adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite. It can be integrated to an insurer’s legacy systems or third-party applications.

Hartford Steam Boiler Inspection and Insurance Co. (HSB), wanted to offer adjusters a tool that would increase efficiency and proficiency. The company is in production with ClaimCenter across all of its personal and commercial lines of business in the United States. The application is enabling HSB to deliver communications across the lifecycle of a claim; integrate with third-party systems for claims handling; and gain insight into claims operations to drive process and service improvements.

"Deploying ClaimCenter as our new claims system is part of our claims transformation strategy to ensure that HSB will continue to set the standard for service excellence in specialty insurance,” said Wade Bolin, SVP of claims. “We are eager to exploit the capabilities of ClaimCenter, and we’re very happy with the operational efficiency, technical proficiency and customer service gains ClaimCenter is enabling thus far.”

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