New York and Atlanta - Assurant Inc., a provider of specialty insurance and insurance-related products and services, has received two patents for call processing systems developed within its Assurant Solutions business.These systems optimize sales and retention efforts in contact centers through a series of dynamic customer and agent analytics. Assurant Solutions is offering the systems to its clients and making them available to other entities.
The U.S. Patent and Trademark Office issued Patent No. 7,050,566 on May 23, 2006 and Patent No. 7,062,031 on June 13, 2006 to Assurant. The call processing systems will be marketed under the names Targeted Retention, Targeted Sales or Targeted Solutions.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access