For the fourth consecutive year, Auto-Owners Insurance took the top spot of J.D. Power and Associates’ “U.S. Auto Claims Satisfaction Study.” On a 1,000-point scale, Auto-Owners achieved a score of 890 and was the only insurer included in the rankings to receive a five-star rating.

State Farm (878), Amica Mutual (865), American Family (862) and The Hartford (858) rounded out the top five, respectively; they were the only four to receive four-star ratings. The rest of the field received three stars or less, including big-spenders such as GEICO (840), Progressive (836), Allstate (834) and MetLife (824).

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