For the fourth consecutive year, Auto-Owners Insurance took the top spot of J.D. Power and Associates’ “U.S. Auto Claims Satisfaction Study.” On a 1,000-point scale, Auto-Owners achieved a score of 890 and was the only insurer included in the rankings to receive a five-star rating.
State Farm (878), Amica Mutual (865), American Family (862) and The Hartford (858) rounded out the top five, respectively; they were the only four to receive four-star ratings. The rest of the field received three stars or less, including big-spenders such as GEICO (840), Progressive (836), Allstate (834) and MetLife (824).
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access