MetLife has deployed Guidewire’s core insurance suite in the cloud for P&C customers using its Auto & Home MyDirect portal, the companies announced.
The move is a part of the insurer’s ongoing digital strategy and enables MetLife to offer all policy services, from quoting to claims, completely online. Customers can also purchase policies in minutes, leveraging Guidewire's data & analytics to assess individual pricing and risk, according to Metlife Auto & Home President Kishore Ponnavolu.
“Guidewire InsurancePlatform provides our customers with more of the convenience, transparency and control they want,” he adds. “Customers can even interact with us via text message or e-mail, providing a true end-to-end digital experience aligned with today’s customer expectations.”
MetLife Auto & Home’s new products sold on its MyDirect portal are not yet available nationwide. Rollout of the product will continue over the next several quarters, the company says.
“By infusing digital into everything we do, we are transforming the customer experience and our partnership with Guidewire on the MyDirect platform is a testament to our Digital strategy in action,” Marty Lippert, EVP and head of technology and operations at MetLife, said.
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