Narragansett Bay Insurance Co. announced that Brendan Voss has joined the company as director, claims operations. An insurance executive with more than 20 years of experience in claims and home improvement, Voss is responsible for managing and conducting the claims activities of the company. Voss will work with Chief Claims Officer Bob Khosropur to establish new policies and procedures for the settlement of claims. "I am excited about the opportunity to deliver creative solutions for homeowners and for being part of a company that is proactive on educating consumers on how to avoid losses in the first place," Voss said. Prior to joining Narragansett Bay, Voss worked as VP of claims for Homesite Insurance Inc., where he headed the property/casualty claims operation. He was principally responsible for building the company's claims department from the ground up to an operation that today handles 500,000 customers in 48 states. The automated claims system that he developed dramatically streamlined claims handling processes and increased adjuster proficiency. Voss also worked for Nationwide Insurance of Frederick, Md., in claims management positions including Claims Market Manager, Claims Manager, and Large Loss Adjuster. He also served as State Catastrophe Coordinator where he managed Nationwide's local storm response. Voss also has significant experience with fire and water damage, having owned and operated his own home improvement and remodeling company. "Having a claims executive with experience that ranges from actually performing fire and water clean up, to developing a claims operation from the ground up with proven success, will help Narragansett Bay become a market leader in both managing claims and preventing losses," said Khosropur.
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