Nationwide accelerates claims process with CCC app

Nationwide is the first auto insurer to deploy the CCC Mobile Appraiser Pro, an app designed to accelerate the claims process.

CCC, a SaaS platform for the property and casualty insurance economy, built the Mobile Appraiser Pro to use photo capture technology and AI-powered mobile estimation and valuation tools to provide nearly real-time insight to field appraisers.

Martha Frye, senior vice president of personal lines claims at Nationwide, said in a statement that a part of the Nationwide strategy is to provide customer-centered solutions and efficiency to the claims experience.

“With this tool, our team can enhance speed to claim resolution, improving the overall policyholder experience,” Frye said. “We are excited to be first-to-market with Mobile Appraiser Pro.”

The app guides the collection of various photos and simplifies the assessment process.

“With CCC Mobile Appraiser Pro, we are equipping Nationwide field appraisers with the necessary tools to operate more holistically and efficiently outside of their four walls,” said Barrett Callaghan, executive vice president of markets and customer experience for CCC, in a statement. “We are excited to bring CCC Mobile Appraiser Pro to market, creating more digitally productive and intuitive experiences for our customers.”

Shivani Govil, chief product officer for CCC, said in a statement that the app is the latest tool in support of the insurance industry’s digital transformation.

"With every new tool and innovation, we’re advancing straight-through processing that can help our customers achieve greater efficiencies while expediting and improving experiences for policyholders eager to get on with their lives following an accident,” Govil said.