Claims 2022

New mobile app solutions include telematics data in usage-based auto insurance programs, and photo capture technology and AI-powered mobile estimation for auto insurance claims.

Insurance companies experiment with ways to make the experience as painless and hassle-free as possible for consumers.

Kinetic's Reflex can reduce injuries by as much as 50%, according to the company.

Accenture released its Why AI in Insurance Claims and Underwriting?

A trends report examines the impact of electric vehicles on the insurance industry.

AI provider makes sense of conflicting evidence in auto accident claims for top insurers

Technology advances like cloud storage can help policyholders be prepared for potential claims.

Tech-led insurance offerings are the modern solution to bridge coverage gaps and standardize protection for global companies.

Digital Insurance spoke with Rich Gilbert, CIO and chief transformation officer at Aflac

Tornado damage can leave lasting financial burdens on the homeowners they affect.

Digital Insurance spoke with Andrew Palmer, CIO of global retail markets at Liberty Mutual, about his latest role in his 10 years with the company.

Palo Alto, Calif.-based home protection insurance group Hippo has hired Keith Simard as vice president of property claims.

Companies that deploy wearables to promote better employee ergonomics are getting ahead of the curve.

Visual intelligence may help insurers eliminate and automate manual steps throughout the claims life cycle.

Digitizing the salvage process can enable faster settlement of claims, improve insurers’ NPS scores and lower vehicle storage costs.

Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.

Lack of information about the claims process, smaller than expected claims payouts, denial of claims and inability to reach claims staff were also noted as frustrations from respondents, according to a survey of 250 policyholders in the U.S. and Canada, from Publicis Sapient, a consulting firm.

Nearly three-fourths, 72%, of companies are planning to increase staff in the next 12 months, according to the Q1, 2022 U.S. Insurance Labor Market Study results from The Jacobson Group and Ward Benchmarking at Aon.

In 2020, natural disasters, excluding COVID-19, caused a total of $76 billion in insured losses, as opposed to the $7 billion in man-made insured losses. Companies must prepare to meet the demands of an increased customer base, including facilitating an easy claims process and expanding digital access.

Technologies of all kinds are deployed through the claims process. Now begins the process of tying them together.