The challenges insurers face with handling paper documents have been well documented. Dealing with reams of paper is one thing. Coping within a manual and de-centralized content management scheme is another.The process of printing and mailing policies is both cumbersome and costly, as is storing policies in archived files. For some, retrieving older, existing policies is akin to finding a needle in a haystack.

OneBeacon Insurance Group addressed all these content management issues in 2003 when it activated an enterprise-wide electronic document system developed by Dallas-based Docucorp.

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