Panviva Opens U.S. Office

Wakefield, Mass. — Panviva, a provider of Business Process Guidance (BPG) systems for the health insurance industry, announced the opening of a U.S. office in Wakefield, Mass., just outside of Boston. There, the company will offer support for its health insurance customer base.

"Because our projects are low cost and low risk, our client and prospect base in the U.S. is growing substantially," says David Frenkel, CEO of Panviva. "We not only generate rapid and significant savings in call center operating costs, but our solutions deliver three
to six month payback periods that make them self-funding."

Panviva's Business Process Guidance System, SupportPoint, is like a GPS for the desktop, guiding CSRs step-by-step through procedures, policies and product information in real-time, the company says. SupportPoint is designed to work seamlessly with the applications on a CSR's desktop, recognizing where the CSR is in a process and providing guidance relevant to their role and context.

Source: Paniva