QBE North America has selected the FirstBest Underwriting Management System (FirstBest UMS), agent portal (FirstBest Agent), and data integration application (FirstBest AppReader) as the underwriting software suite for the company's specialty lines unit.

"FirstBest UMS is highly flexible regarding integration with diverse policy systems, rating engines, and other technologies, allowing us to quickly scale, extend, and overlay deep underwriting functionality as needed in our operations," said Jeff Grange, President of Specialty Lines, QBE North America. "We are looking forward to gaining significant benefits from reducing a host of manual and redundant underwriting workflows, and establishing consistency in risk evaluation, rules, authority, referrals, and precision pricing."

Other goals for QBE include:

  • Scale its risk assessment operations
  • Improve the ease of doing business with agents
  • Standardize best practices 


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