“We selected Guidewire PolicyCenter and BillingCenter for the comprehensive functionality each system provides,” said Phil Cole, VP, underwriting & operations. “We wanted to equip our employees with the best technology we could find, and believe that these products will support their efforts and enable us to be more responsive to our customers and agents.”
Improving the claims experience is critical for customer satisfaction and retention, according to Deloitte research.
Effi Fuks-Leichtag, chief product officer at ERGO NEXT Insurance, writes about how entrepreneurs are turning to AI search tools for insurance guidance.
The insurtech builds secure, compliant AI infrastructure for regulated industries including banking, credit unions, healthcare and insurance.
Entrepreneurs report a high level of trust when using an AI chatbot or search tool to look up options related to business insurance, according to an ERGO NEXT survey.
The insurer highlighted AI as underlying the many factors that fueled its financial performance for the first half of 2026.
A wave of new AI-enabled frameworks for marketing mix modelling are becoming the new standard among forward looking marketing leaders, writes Karl Canty, partner at Artefact.
