WESTLAKE VILLAGE, Calif.--A small but growing group of customers are turning to the Internet rather than phone calls or office visits to communicate with their auto insurance provider, according to the J.D. Power and Associates 2004 National Auto Insurance Study released today.
While only 7 percent of consumers are using the Internet to check on or update their auto insurance policies, their satisfaction is higher than those who use an automated phone system. In addition, their satisfaction is only slightly lower than those who talk directly with their insurance agent or representative.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access