Tampa, Fla. - CGI Group Inc. has signed of a seven-year agreement valued at between $45 million and $75 million to provide Universal Insurance of North America, Sarasota, Florida, with policy and accounting business process services (BPS).CGI will process Universal's personal lines (book of business) including homeowners, dwelling-fire, auto, and umbrella in Texas and Florida. CGI will continue to support Universal's business processing needs as they expand their services into new markets.
"We've been extremely impressed with CGI's expertise, professionalism, and service delivery. CGI's team is strong from both a business and technical perspective and have approached our relationship as true partners," says Universal Insurance President Rick Espino. "We are confident that as we grow, CGI will support our commitment to provide superior service to our agents and policyholders."
Vice-president of CGI's insurance business services, Karen Furtado adds: "Universal is an amazing success story and we're proud that they have chosen CGI to partner with them in the next phase of their business plan. In order to focus on core business strategies, mid-size insurers are partnering with BPS outsourcers like CGI. Outsourcing will give Universal the advantage of providing their partners and clients with best in class services, while capitalizing on the cost advantages generated by economies of scale."
As part of this agreement, CGI will open a processing facility in Tampa to support Universal Insurance and other Florida-based insurance customers. CGI will initially be hiring 50 professionals and expects this center to grow to over 200 professionals over the next two years.
Source: CGI Group Inc.
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